Shipping and Handling rates

Note: For orders that are being sent outside the United States, a customs charge may be applied to your total purchase. Generally, the charge is about 7 per cent of the total merchandise. Unfortunately, we have no control over these custom charges and how much they would be. Your local government determines customs charges and this varies with each country.

Note: Only orders that are shipped within the United States that are over $30 will receive FREE 1st Class (4 to 7 business day) shipping. All orders outside the U.S. are to be charged the corresponding shipping costs above.

Return Policy

All sales are final. However, we will refund your money or exchange the item ONLY if we ship the wrong item or it is defective in any way.

If you wish to return a purchase for whatever reason, it must be done so within 14 days of the original receipt. If you receive your order and an item appears to be broken is missing some pieces, notify us immediately and send us back the defective merchandise.

Back Ordered Items

While we make every attempt to fill all orders placed, some items may be delayed or backordered. If this is the case, you will receive notification via email.

If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, provided that the item(s) has not shipped. If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.

If we cannot deliver your item(s) within 30 days of the payment date, delay notice or backorder notification (whichever is greater), a cancellation will be processed automatically. You will receive a prompt refund for any unshipped portion of your order. Please allow up to two billing cycles for the refund credit to appear on your credit card statement if you used a credit card.

Payment Method

We accept credit cards (Visa, MasterCard, Discover, and American Express) and Money Orders. All credit card orders are subject to final verification and approval.

All orders are confirmed, verified and security checked before being shipped. This takes 1-5 working days depending on the payment type and information needed and provided, we can confirm product availability the same day if the order processes by 6:00pm EST. Delivery times begin after verification approval, in the case of fund transfers it begins once we receive the funds, in the case of a credit card it is once the funds are received from the processing bank, this is usually about 4-5 days. If a product is listed on our site and is available for purchase - that means we have it available for purchase and can ship it to you immediately after your order is verified and your item is manufactured and shipped.

After you have placed your order at CharmsAndCharms.com you will be notified by E-mail when we approve and ship your order.

All orders are to be prepaid.

All orders are shipped pre-paid and direct. Credit cards can only be used in the USA or Canada

There is no surcharge for using your credit card to make purchases with CharmsAndCharms.com. To protect you against unauthorized charges, credit card orders will not be shipped to an address other than your billing address, so, please, be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Warranty:

Merchandise sold on an “AS IS” basis is indicated on the purchase order or invoice. If merchandise is sold on an “AS IS” basis it is expressly understood by buyer that there are no warranties, either express or implied. Therefore seller makes neither representations nor warranties either express or implied or in any other manner or form. In that regard seller and buyer specifically and unconditionally agree that there are no warranties of merchantability or fitness for a particular purpose or use imposed either by contract or law with regard to the merchandise sold on an “AS IS” basis. For any merchandise that is not designated “AS IS”, as herein set forth, any warranty for merchandise sold will not exceed the period of time stated on either the purchase order or invoice. Some States do not allow margins on how long an implied warranty can last.

In no event shall we be held accountable to you with respect to this site, our products, content, or services for any amount in the aggregate in excess of the fees paid by you therefore; or for any indirect, incidental, punitive, or consequential damages of any kind whatsoever, including (without limitation), loss of data, income or profit, loss of or damage to property. Some states do not allow the exclusion or limitation of incidental or consequential damages.

Guarantee:

1. We care for our customers, and for their shopping experience.
2. We try hard to provide you with the highest quality service, the best warranty and return policy for our products.
3. Our Customer Service department has a highly trained staff.
4. Please refer to our Warranty, Privacy Policy and Return Policy pages for specific information on warranty, returns, and the privacy of your shopping experience.
5. We try our best to offer you with the best pictures of our charms, but due to computer monitors, there may be size or color differences.

All of our sales are final. However, we will return your money or exchange the item only if we ship the wrong item or if it is defective in any way.

If you do desire to return your item for whatever reason, it must be done within 14 days of the original receipt. If your purchase appears to be broken, or if it is missing some pieces, please notify us immediately and send us back the defective item. merchandise.