ALL ORDERS ARE CONFIRMED BY MESSAGE BEFORE DELIVERY

ALL CHARMS AND CHARMS JEWELRY HAS BEEN ANPC VERIFIED

ORDERS ARE DELIVERED WITHIN 7 DAYS FROM THE DATE OF CONFIRMATION

SHIPPING IS FREE ON ANY ORDER OVER 1000 LEI

ALL OUR PRODUCTS ARE MADE BY HAND

IF YOU WANT A SPECIAL JEWEL, WE ARE AT YOUR DISPOSAL FOR AN OFFER

FOR ANY INFORMATION YOU CAN FIND US AT THE NUMBER: +40735306268

Delivery Methods

Safe and fast delivery of ordered products is a very important part of the Charms & Charms customer experience, therefore, our team will process and honor your orders promptly and professionally.

The courier will deliver your order for standard products within a maximum of 48 hours from its confirmation. For customized products, the delivery time can reach 5 - 7 working days. Also, in case of a high volume of orders, the delivery of your products may be delayed by 24 - 48 hours.

Orders placed on Saturday and Sunday will be delivered to the courier on Monday.

In order to ship, the products will be properly packed so as not to suffer damage during transport.

Deliveries are made through Fan Courier courier services, the cost of this service being 25 RON for any order under 1000 RON.

For orders greater than or equal to 1000 ron, delivery will be made free of charge. No additional cost will be charged to you.

The return for all items assumes that the products in question are new, unworn and with all the original tags attached. The maximum term for carrying out this action is a maximum of 14 days from the date of issuing the invoice. In the case of a return, the cost of transport is borne by the customer.

Note:

*for products shipped outside the courier company's coverage area, additional shipping costs may occur. You will be informed about these costs in advance by phone .
* for any returned product, the customer bears the cost of transport, namely 25 lei and the bank commission.

Free Standard Delivery by Fan Courier for any order of at least 1000.00 Lei

Standard delivery by Fan Courier for only 25.00 lei for any order with the value of the products under 1000.00 lei

TERMS AND CONDITIONS

1. General
Visiting and using the online store www.charmsandcharms.com (SITE), including ordering products, implies acceptance of the Terms and Conditions presented below. We reserve the right to modify the content of this document without any prior notice. The online store www.charmsandcharms.com is intended for individuals aged 18 and over and for legal entities. By becoming a member of the site, the person declares that he meets this condition.

The website www.charmsandcharms.com is managed by:
SC TIM FASHION CONSULTING SRL (SELLER) CIF: RO30177722 Registered office: calea Victoriei no. 2, sector 1, Bucharest Telephone: 0735.306.268 Email: info@charmsandcharms.com

2. Content

The entire content of the website, including the images, texts, symbols, web graphic elements, scripts, programs, visual elements is the property of SC TIM FASHION CONSULTING SRL and is protected by the Copyright Law and the laws on intellectual and industrial property. The use without the written consent of SC TIM FASHION CONSULTING SRL of any elements listed above is punishable according to the laws in force. The entire content of the site has been developed with particular attention to the accuracy of data and information.

3. Products and services

The products available on the website www.charmsandcharms.com are customized and made by the website in question. The colors and design correspond to the images on the website. www.charmsandcharms.com assumes responsibility for them. If the buyer notices defects on the products, he can contact the administrator at the e-mail address: info@charmsandcharms.com or the phone number: 0735.306.268
The maximum amount of damages that can be paid by www.charmsandcharms.com to any customer in case of non-delivery or improper delivery is the amount collected from this customer. Regardless of the way of sending the order (on the website, by e-mail, by phone, by another method) the acceptance of this order, therefore the conclusion of the agreement of will and the sale-purchase contract is made at the moment of signing by the customer of the tax invoice that accompanies the product. The tax invoice takes the place of a sales-purchase contract. The launch of the order, the automatic e-mail that is sent after receiving the order and the telephone discussions, by e-mail and by any other methods, with the staff of www.charmsandcharms.com, do not constitute firm acceptance of the order and therefore do not signify the conclusion of the contract at distance.

4. The price
All prices displayed on the website, for products or services, are expressed in RON and include VAT. They do not include shipping costs, unless this is expressly specified on the website. The price for delivery by courier is specified next to each order registered on the website. The price printed on the invoice will be the same as the one confirmed by phone by the seller's representative.

5. Delivery
The products will be delivered directly by the seller or by courier. Unless otherwise specified, the expenses related to sending the products by courier will be borne by the buyer. The amount of these expenses will be confirmed by phone by the seller's representative.

6.The payment
The products ordered through the website will be paid either in advance, by bank transfer to the seller's account, or cash on delivery, upon receipt of the package. In the case of advance payment, proof of the transfer will be sent by email to info@charmsandcharms.com. Charms and Charms reserves the right to, in some cases, only give the customer the possibility of payment in advance, taking into account factors such as the value of the order, the nature of the products and others. The ordered products will be paid in full, otherwise the delivery will be refused.

7. Quality, guarantee and return policy
All products sold by the seller meet the national legal provisions in force regarding product quality. The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason, within 24 hours of receiving the product." Also, in accordance with art. 7 para. 1 of OG 130/2000, the Customer has the right to unilaterally terminate the distance contract, within 24 hours from the date of receipt of the product/products, without penalties and without citing any reason. In this case, the direct costs of returning the products will fall, according to the law, to the Customer. The customer has the obligation to notify the seller in writing of his intention to return the products, within a maximum of 24 hours from their delivery. The returned products must be in the same condition in which they were delivered, in the original packaging and together with the accompanying documents. The delivery of the returned products to the seller will be carried out by the same method by which their initial delivery was carried out, with their insurance during the transport period and at the exclusive cost of the buyer. The seller will return the value of the order within 30 days from the date of return, by bank transfer or postal order. The return charges will be borne by the buyer. Transport and insurance costs will not be refunded.

8. Force majeure and fortuitous event
Except for the cases in which they have not expressly provided otherwise, none of the parties to a concluded contract, which is still in progress, will be responsible for the non-execution on time and/or in an appropriate manner, in whole or in part, of any of the obligations that it is incumbent on him based on the contract, if the non-execution of the respective obligation was caused by a force majeure event.
The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to them in order to limit the consequences of the said event.
The party or the legal representative of the party that invokes the event mentioned above is exempted from this obligation only if the event prevents it from completing it. If, within 48 hours from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages to the other. The party invoking the force majeure event must prove the impossibility of fulfilling the obligations within 48 hours from the date of occurrence of the event.

9. Disputes and final dispositions
Any dispute that may arise between the seller and the buyer, in connection with this document, will first be resolved amicably. If such a solution proves to be impossible, the solution will fall to the court in the district where the seller's seat is located.

APPLICATIONS
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If you wrote to us using one of our contact forms, we have kept your Surname, Surname and Email Address. You can write to us and request that we delete the data we store at the address: info@charmsandcharms.com

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